Julep

Maven FAQs

Julep Maven Boxes

  • How do I become a Julep Maven?

    Take the Beauty Quiz, and choose your subscription type.

  • What comes in each monthly box?

    Each My Maven monthly beauty box includes over $40 worth of new beauty innovations and/or limited-run nail colors.

    Each Maven Luxe Box includes over $60 worth of beauty products.

    All My Maven and Maven Luxe subscribers have the options to personalize their monthly beauty box by picking exactly what they want, upgrade to a curated box, and/or add on additional beauty products and polish to their boxes every month.

  • When and how do I preview each monthly collection?

    The monthly Maven Reveal takes place from the 20th-24th of each month. We'll always start you off with our picks for you. During the Reveal, you can log into your account and make changes. Or just leave it up to us to send you your next beauty fave.

  • How do I customize my monthly beauty box?

    Log in to 'My Account' during the Maven Reveal (20th-24th of every month) to view the latest collection. Start with the box we selected for you and swap items in and out to create the box of your dreams. Don't forget to save!

  • Can I order items from previous months?

    Yes, new products and polish featured in monthly beauty boxes will be offered on julep.com shortly after the Maven Reveal closes. Quantities are limited, so act fast if something special catches your eye! Browse our recent collections now.

  • Can I send my box to someone else?

    Yes. Every monthly beauty box comes beautifully packaged and ready to gift. If you'd like to send your box to someone else, log into My Account on julep.com during the Monthly Maven Reveal (20th-24th of every month) and select Send to a Friend.

  • What are style profiles and how do I change mine?

    We curate five new boxes every month, each one featuring colors and/or products tailored to a certain Style Profile. You can take your default style, try a new style, or customize your box as much as you'd like. By having a default style profile, even if you don't preview your box, we can surprise you with something that's just your style.

Subscription

  • What are my subscription options?

    We have two subscription tiers: My Maven and Maven Luxe.

    With My Maven, you'll get $40+ worth of polish & product for $24.99/month, or $19.99/month with a three-month prepaid subscription. Each monthly box is completely customizable.

    With Maven Luxe, you'll get $60+ worth of prestige products for $39.99/month, or $34.99/month with a three-month prepaid subscription. Each monthly box is completely customizable.

    Both subscriptions include the option to "send to a friend," skip the month, or cancel at any time.

  • How do I switch subscription tiers?

    If you would like to switch from My Maven to Maven Luxe, please contact our Julep Beauty Advisors (877-651-3292 or maven@julep.com).

    If you have a prepaid subscription and would like to switch to a monthly billing cycle, please contact our Julep Beauty Advisors (877-651-3292 or maven@julep.com).

  • Do you have a referral program?

    We sure do! Learn more.

  • What's the Secret Store?

    The Secret Store is a monthly online pop-up shop where Mavens can score exclusive, limited-time deals. We’ll email you when it opens, usually a few days after monthly beauty boxes start shipping. Once the Secret Store is open, you can also access it from your ‘My Account’ page.

  • What if I need to skip a month?

    No problem! Just log in to 'My Account' during the Maven Reveal (20th –24th of every month) and select "Edit My Box”. Select “Edit Your Details” (at the bottom of the screen). On this page, you can select the option to “Skip this month”. We won't send you a box, and you won't be charged. You can take advantage of this benefit as many times as you want.

  • How do I cancel my subscription?

    We're so sad to see you go! To cancel, please call or email our Julep Beauty Advisors (877-651-3292 or maven@julep.com). You must cancel by midnight of the 24th in order to not be billed for this month's beauty box. But remember, you always have the option to skip a month.

  • How do I reactivate my subscription?

    Simply email maven@julep.com or give our Julep Beauty Advisors a call at 877-651-3292 and we will be happy to process your request.

Billing

  • How do I update my payment information on file?

    Just log in to ‘My Account’, select ‘Billing Information’, and choose ‘Add Credit Card’, 'Add PayPal', or ‘Edit.’

  • What forms of payment can I use for my monthly Maven box?

    We currently accept Visa, Mastercard, American Express, and PayPal. Unfortunately, we are unable to accept checks, money orders, and prepaid cards.

  • What if I have purchased a prepaid subscription?

    At the end of your prepaid period (3, 6, or 12 months depending on the plan you selected), your subscription will be renewed automatically for the same period of time. You can still skip any month.

  • What is the monthly cost for being a Maven?

    We have two subscription tiers: My Maven and Maven Luxe.

    With My Maven, you'll get $40+ worth of polish & product for $24.99/month, or $19.99/month with a three-month prepaid subscription. Each monthly box is completely customizable.

    With Maven Luxe, you'll get $60+ worth of prestige products for $39.99/month, or $34.99/month with a three-month prepaid subscription. Each monthly box is completely customizable.

  • When will I be charged?

    If you sign up before the 19th of the month, you will be charged on the 27th for the next month's box. If you sign up on or after the 19th of the month, you will be charged on the 27th of the following month.

    Please note: if your payment method does not process payment successfully on the 27th, we will continue to try to process your payment a few more times.

  • Does Julep charge sales tax?

    Orders shipped to the state of Washington, New Jersey, New York, and Ohio will be charged sales tax.

Shipping

  • Can I track my order?

    You'll receive an email with tracking information as soon as your box has shipped.

  • How much does shipping cost?

    Sitewide shipping is always free for Mavens.

  • When can I expect my Maven Box to arrive?

    Monthly beauty boxes start shipping on the 27th of each month. We continue to ship out boxes for the next couple weeks. Tracking information will be sent when your monthly beauty box is on its way. Please allow 7 to 10 business days for your box to arrive. Please note: if your shipping address is outside of the continental United States, your box may take longer to arrive.

  • Where does Julep ship?

    We currently ship to the United States, United States Minor Outlying Islands, and Canada. We hope to be expanding soon!

Returns

  • What is your return policy?

    We are not able to accept returns on monthly beauty boxes. Please make sure you log in during the Monthly Reveal to ensure you get the box you want.

    If you receive the wrong order or a defective item, please contact our Julep Beauty Advisors (877-651-3292 or maven@julep.com) and they'll make it right.

Gift of Maven - Gifters

Gift of Maven – new Mavens