Julep

Return for Refund

You may return unopened, resalable items in their original packaging within 30 days of receipt for a full refund less a $4.95 restocking fee (excluding Maven boxes, add-ons, and Mystery boxes). Simply send us an email to Julep Customer Service maven@julep.com with the following information:

  • Name
  • Email Address
  • Phone Number
  • Home Address
  • Order Number
  • Returning Which item and Why

We will email you a prepaid return shipping label.* Once your return is received and inspected, usually within 7-10 business days, we’ll issue a refund in the amount of your original purchase price to the original form of payment . Once the refund has been processed, it may take your bank an additional 2–10 business days to post the refund to your credit/debit card account.

Return for Store Credit

If you wish to return an item for store credit, simply send us an email within 30 days of receipt to Julep Customer Service maven@julep.com with the following information:

  • Name
  • Email Address
  • Phone Number
  • Home Address
  • Order Number
  • Returning Which item and Why

We will email you a prepaid return shipping label.* All products returned for store credit must be unopened and in resalable condition (excludes Maven boxes, Mystery boxes, and add-ons). Once your return is received and inspected, usually within 5-7 business days, we’ll issue you a julep.com gift voucher in the amount of your original purchase price. All items received marked "Returned to Sender" will only be eligible for a julep.com gift voucher. We do not charge a restocking fee for items returned for store credit.

Maven Boxes

Since you have the option to Try a New Style between the 20-24th, we do not allow returns or exchanges of Maven boxes.


Savvy Deals

Any product purchased from the Savvy Deal catalog is final sale, and is not eligible for a return or exchange.


*Unfortunately, we do not offer prepaid return shipping labels to Canada because US postage is not recognized or valued in any country but the United States. Prepaid return shipping labels are only offered for purchases exceeding $4.95.