Shipping and Delivery
Julep orders have the option to be shipped Standard, Expedited, 2nd Day Air, or Next Day Air. Julep offers free shipping to all Mavens. Once you are a Maven, just choose shipping option “Free 5-10 business days” at checkout to ensure you get your orders shipped free of charge. All free shipping orders are shipped DHL.
Free standard shipping excludes Maven Starter Boxes.
Processing Time: Orders are typically processed within 1-2 business days.
Delivery Time: Orders ship from our fulfillment centers in Seattle, WA and Glassboro, New Jersey. If you live outside of the Continental United States, your order may take longer to arrive than the estimated amount of time provided in the Shipping Method step during checkout. Please note: Customers are responsible for all costs related to incorrectly submitted shipping information. Julep is not responsible for lost or stolen items.
Tracking Information: You will receive tracking information via email once your order has been processed. The tracking number may not become active for 24-48 hrs. Please note: if your box is being shipped to Canada, you will not be able to track it once it is outside of the United States. There may be shipping delays due to unforeseen circumstances, such as weather.