Shipping Information

Julep orders have the option to be shipped Standard, Expedited, or Next Day Air.

Processing Time: Orders are typically processed within 1-2 business days.

Delivery Time: Orders ship from our fulfillment centers in Seattle, WA and Glassboro, New Jersey. If you live outside of the Continental United States, your order may take longer to arrive than the estimated amount of time provided in the Shipping Method step during checkout. Please note: Customers are responsible for all costs related to incorrectly submitted shipping information. Julep is not responsible for lost or stolen items.

Tracking Information: You will receive tracking information via email once your order has been processed. The tracking number may not become active for 24-48 hrs. Please note: if your box is being shipped to Canada, you will not be able to track it once it is outside of the United States. There may be shipping delays due to unforeseen circumstances, such as weather.

Free Shipping Option

Julep Maven customers get free Standard shipping on all orders, excluding Welcome Box purchases. Once you are a Maven, just choose shipping option “Free 5-10 business days” at checkout to ensure you get your orders shipped free of charge.

Julep also offers free Standard shipping on all orders $50 and over (excluding taxes).

All free shipping orders are shipped DHL with the exception of monthly Maven boxes and Welcome Maven boxes. Monthly Maven boxes are shipped via USPS, DHL, and APC depending on location.

Canada Shipping Information

Please be aware that all orders to Canada, regardless of shipping method, may be subject to additional duties and taxes, as determined by Canada Customs and Border Services. Order recipients are responsible for any duties and taxes. Duties and taxes are not included in the prices listed on our website.

Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations and destinations outside the contiguous United States, and unfortunately, Julep cannot control or prevent this type of delay.