Terms & Conditions

Terms & Conditions

Last Updated: March 2016

These are the terms of use ("Terms of Use") for your use of services or features on the sites owned and controlled by Julep Beauty Inc. (“Julep”), including www.julep.com (the "Site"). We may add additional Sites from time to time as we expand our beauty offerings and these Terms of Use will govern those new Sites when added. You may be accessing our Sites from a computer or mobile device (through an iPhone application, for example) and these Terms of Use govern your use of our Sites and your conduct, regardless of the means of access. You may be using our interactive services ("Interactive Services"), such as our Julep Blog community forum, Ratings & Reviews (the "RR Service"), the Question & Answer service (the "Q&A Service") or a photo submission program and these Terms of Use govern your use of those Interactive Services.

We also like to interact with you on third party sites where we post content or invite your feedback, such as www.facebook.com/julep, www.twitter.com/julepmaven, www.youtube.com/julepmaven ("Third Party Sites"). Our Terms of Use and other areas of our Sites provide guidelines ("Guidelines") and rules and regulations ("Rules") in connection with our Interactive Services, including services that involve Third Party Sites, but Julep does not control those Third Party Sites, and these Terms of Use, our Guidelines and our Rules do not apply to companies that Julep does not own or control, or to the actions of people that Julep does not employ or manage. You should always check the terms of use posted on Third Party Sites.

By using the Sites, you signify your agreement to these Terms of Use, our Privacy Policy and our Guidelines and Rules, whether or not you have read them. If you do not agree with any of these, you should not use our Sites.

Julep reserves the right to change or modify any of the terms and conditions contained in the Terms of Use, Guidelines and Rules at any time, without notice and in its sole discretion. If Julep decides to change these Terms of Use, Julep will post a new version on the Sites and update the date set forth above. Any changes or modifications to these Terms of Use, Guidelines or Rules will be effective upon posting of the revisions. Your continued use of the Sites following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cease using the Sites. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Sites.

All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Sites is Copyright (c) 2007-2014 Julep Beauty, ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Sites is the exclusive property of Julep and protected by U.S. and international copyright laws. All software used on the Sites is the property of Julep or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with Julep, using the Interactive Services or using the Sites as a shopping resource. Any other use of materials on the Sites--including reproduction for purposes other than those permitted above, modification, distribution, republishing, republishing on third party sites, transmission, display or performance--without the prior written permission of Julep is strictly prohibited.

Julep.com and all page headers, custom graphics and button icons are service marks, trademarks, and trade dress of Julep and may not be used in connection with any product or service that is not offered by Julep in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Julep. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Product Information
Julep products displayed on the Sites may be available in select Julep retail stores in the U.S. All prices displayed on the Sites are quoted in U.S. Dollars and are valid and effective only in the U.S. If any minor uses any goods or product from Julep, it should be only after the legal or parental guardian has discussed the product with the minor's doctor. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Julep.

All material and information presented by Julep is intended to be used for personal educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Sites is not meant to serve as a substitute for professional medical advice: these Sites are solely online stores for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Sites before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Julep does not give or intend to give any answers to medical related questions and these Sites do not replace any medical professional or medical resource. Julep does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Sites. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.

The products available on the Sites and the Interactive Services, including any samples Julep may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from Julep. Promotions that offer a promotional code are for personal use only. Promotional codes are valid on orders of $500 or less, unless otherwise specified. Julep reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms of Use, as determined by Julep in its sole discretion.

Color Information
While Julep has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

Payment Options
For your convenience, when you place your first order, we will save your credit, debit card, or PayPal information. You will have the option to use it for all future shipments and charges. We accept the following payment methods at this time: American Express, VISA, MasterCard, and PayPal.

Responsibility for your Content
You are solely responsible for all content that you upload, post, email or otherwise transmit via or to the Sites, through our Interactive Services or otherwise, including the submission of product ratings and reviews and all other data, profile information, documents, text, software, applications, music, sound, photographs, graphics, video, messages, ratings, forum postings, comments, questions, answers or other materials (collectively, "Content"). We will not accept Content from you unless you are a registered user of the Sites.

Your Use of Content on the Sites and Limitation of Liability
Julep provides the Sites and the Interactive Services and all other applications and services on the Sites as a forum only. Julep is not liable for any statements, representations, or Content provided by its users in any public forum on the Sites or any Third Party Site, including without limitation through the Interactive Services. Any Content, if displayed, is displayed for entertainment and informational purposes only. More generally, Content posted via or on the Sites or any Third Party Site, including through the Interactive Services, is not controlled by Julep. Julep cannot guarantee the accuracy, integrity or quality of such Content. You understand that by using the Interactive Services, you may be exposed to Content that may be offensive, indecent or objectionable and Julep shall not be liable for any such Content and that the risk of harm or damage from the foregoing rests entirely with you. Under no circumstances will Julep be liable in any way for any Content, including, but not limited to, (i) any errors or omissions in any Content, or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via or to the Sites or through the Interactive Services.

You may access the Content and any other content on the Sites only as permitted under these Terms of Use and the Privacy Policy and you agree to not engage in the use, copying or distribution of any of the Content other than as expressly provided herein.

You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content therein. You may not interfere with or disrupt the Sites, or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites, including by using any device, software or routine to bypass robot exclusion headers. Julep reserves all rights not expressly granted in and to the Content. When using the Interactive Services, you may not disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges.

Your Content Submissions
By submitting Content to Julep, you represent and warrant that:

  • you understand you are participating in a public forum and that your Content will be available to all other users of the Sites, the Interactive Services and potentially Third Party Sites;
  • you are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions to use and authorize Julep to use all intellectual property and other rights thereto to enable inclusion and use of the Content in the manner contemplated by the Sites and these Terms of Use);
  • all "moral rights" that you may have in such Content have been voluntarily waived by you and you do not require that any personally identifying information be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto;
  • all Content that you post is accurate;
  • you are at least 13 years old and, if you are a minor, that you have obtained the consent of your parent or legal guardian to use the Site and agree to these Terms of Use; and that " use of the Content you supply does not violate these Terms of Use and will not cause injury to any person or entity.


You also represent and warrant that any Content you submit:

  • is not false, inaccurate or misleading;
  • does not harm minors;
  • does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity;
  • does not violate any obligations you may have with respect to such Content under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, libelous, vulgar, obscene, invasive of another's privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual, partnership or corporation;
  • is not submitted for compensation or other consideration from any third party;
  • does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • complies in all respects with these Terms of Use, our Privacy Policy and all Guidelines and Rules;
  • is not unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; and
  • does not contain any computer viruses, worms or other potentially damaging computer programs or files.  

Julep does not endorse any Content or any opinion, recommendation or advice expressed therein, and Julep disclaims all liability with respect to the Content.

If your Content includes ideas, suggestions, documents or proposals to Julep through the Interactive Services, (a) such Content is not confidential or proprietary and Julep has no obligation of confidentiality, express or implied, with respect thereto; (b) Julep may have something similar to that Content already under consideration or development; and (c) you are not entitled to compensation, payment or reimbursement of any kind for such Content from Julep under any circumstances unless you are otherwise notified by Julep in writing.

For any Content that you submit, you grant Julep a worldwide, perpetual, irrevocable, royalty-free, sub-licensable and transferable right and license to use, reproduce, communicate, distribute, copy, modify, delete in its entirety, edit, adapt, publish, translate, publicly display, publicly perform, use, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology whether now or hereafter known throughout the world without compensation to you. This license will survive the termination of these Terms of Use and your use of the Site.

Guidelines for Interactive Services
We want to know what you think of the products you've tried, bought, know and love and we encourage you to use our Interactive Services. When writing a review for the RR Service or posting a comment on one of our social pages, please consider the following guidelines:

  • Focus on the product and your individual experience using it;
  • Provide details about why you like or dislike a product; and
  • All submitted reviews, comments and questions are read by our moderators and are subject to these Terms of Use.

You may not use our Interactive Services to impersonate any person or entity, including, without limitation, any Julep official, forum leader, guide or host, or to falsely state or otherwise misrepresent your affiliation with a person or entity. You may not use the Interactive Services to collect or store personal data about other users.

As noted above, Julep reserves the right to not post a review or to withdraw a posted review for any reason. Your review will be excluded if it violates Guidelines or the provisions in these Terms of Use regarding submission of Content generally.

Third Party Content and Third Party Sites
Julep may provide content of third parties ("Third Party Content") or links to Third Party Sites as a service to those interested in this information. Julep does not monitor, approve or have any control over any Third Party Content or the Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between Julep and such third party. Julep does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Site. Julep is not responsible for updating or reviewing Third Party Content or Third Party Sites. You use Third Party Content and Third Party Sites at your own risk. Third Party Content, including comments from third party users submitted to Julep through the Interactive Services, do not necessarily reflect the views of Julep.

Mobile Services
If you access the Sites via your mobile device  (through an iPhone application, for example), we do not currently charge for this access. Please be aware that your carrier's normal rates and fees, such as text messaging fees or data charges, will still apply.

Modification of Content
All Content that you submit is not confidential and may be used at Julep's sole discretion. Julep may or may not pre-screen Content. However, Julep and its designees will have the right (but not the obligation) in their sole discretion to pre-screen, change, condense or delete any Content on the Sites. In particular, Julep and its designees will have the right to remove any Content that Julep deems, in its sole discretion, to violate the Guidelines, or any other provision of these Terms of Use or is otherwise objectionable. Julep does not guarantee that you will have any recourse through Julep to edit or delete any Content you have submitted. Julep reserves the right to incorporate any Content you have submitted into any account you may have, now or in the future, as a registered user of the Sites. Ratings, written comments, questions and answers are generally posted within two to four business days. However, Julep reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Julep, are responsible for the contents of any Content you submit. None of the Content that you submit shall be subject to any obligation of confidence on the part of Julep, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

Reservation of Rights
Julep reserves the right, at any time, without notice and in its sole discretion, to terminate your license to use the Interactive Services and the Sites and to block or prevent your future access to and use of the Interactive Services and the Sites. Julep may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process, (ii) enforce these Terms of Use, (iii) respond to claims that any Content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of Julep and its employees, its users and the public.



By using the Julep Maven website (the "Site"), you agree to follow and be bound by these terms of use (the "Terms of Use") and agree to comply with all applicable laws and regulations, including United States export and re-export control laws and regulations. In these Terms of Use, the words "you" and "your" refer to each Client or Site visitor, "we", us" and "our" refer to Julep Maven.
It is your responsibility to review these Terms of Use periodically. If at any time you find these Terms of Use unacceptable or if you do not agree to these Terms of Use, please do not use this Site. We may revise these Terms of Use at any time without notice to you. If you have any questions about these Terms of Use, please contact us.

Registration And Membership
In order to enjoy all the benefits of membership, you must register and become a member of the site. You may visit the site without registering. To register as a Maven, you can complete the Julep Beauty Quiz, sign up for your first box without taking the quiz or opt for a limited-edition seasonal box. You must use a valid email address and create a password to register your profile. At the time of initial registration, you have the option to become a member by providing payment and shipping information for your account. Once you have placed your first order, you will automatically become a recurring member. One discounted Welcome Maven Box is allowed per person per household. Additional Welcome Boxes must be purchased at full price. All information that you provide to register is subject to the Privacy Policy. You may cancel your membership at any time by calling customer service. If you have any questions, please email: maven@julep.com or call 1-877-651-3292.
No Purchase Commitment
As a Julep Maven, you will be the first to receive new colors and products from each monthly collection. There is no monthly commitment to be a member - you may cancel your membership at any time.

You must provide and keep us up to date with accurate member information, including your name, address, and payment information. You agree that we may update your information with information your bank or credit card issuer may supply, or other information available to us. All such personal information is subject to the Privacy Policy, incorporated into this Agreement. We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement.

Monthly Selection
As a Julep Maven, each month you will receive a monthly box containing a selection of Julep products. Julep Maven cannot guarantee that a selection available in a particular month will be available in any subsequent month.

Registered Users
As a registered user of Julep Maven, you agree to receive emails promoting any special offer(s), including third party offers.

As a member of Julep Maven, you agree to receive emails, newsletters and other communications announcing your monthly box collection and promoting any special offer(s), including third party offers.

As a member, we will notify you of your upcoming monthly box on the 20th of the month by email. If you do not respond or change any information in My Account on julep.com during the “Maven Reveal” window (20th-24th of every month), we will send you your default style profile. If you do not want your default style profile, you may try a new style and we will send you an alternate collection of handpicked customized products.  If you are a member of the My Maven program, you will have the option to fully customize each box by choosing from an assortment of colors and products. To try a new style or customize your box, simply log in to My Account and select "Edit My Box". You have until the 24th of the month to notify us of your decision to request another selection of products.  You also have the option to send your monthly box as a gift to a girlfriend, sister, coworker, or anyone else free of any additional charge.  Log in to My Account, choose the box you’d like to send, and select “Send it to a friend” by the 24th of the month and we will take care of the rest. Your selection will be sent according to our Shipping Policy to either your provided address or to one provided for a friend. You’ll also have the option to “skip” your monthly box. If you log in to your account during the Monthly Maven Reveal (20th-24th of every month) and select "Skip This Month," you won’t receive or be billed for that month’s box. If you are unsatisfied with the products you receive, please call: 1-877-651-3292 or email: maven@julep.com and we will take personal care of you. You may cancel your membership at any time. Please also refer to our How It Works section for additional detail.

Referral and Point Program (“Earn On”)
As a Julep Maven, you have the opportunity to earn and redeem points (“Jules”) for actions predetermined by Julep. Such actions are subject to change at Julep’s discretion, and may be altered at any time without notice. Users must have an active credit card on file in order to earn and redeem Jules. Jules may be redeemed for items that are predetermined by Julep. The user must have enough Jules to cover the full cost of an item. Julep reserves the right to allot or decrement Jules from a user’s account without warning. Once the user cancels their Maven subscription, they will no longer have access to any earned Jules, unless they reactivate their account.

You will earn a $15 julep.com gift credit for each new Maven you refer. After your friend signs up using your referral link, you will receive an email with a promo code.


Paying By Credit Card
For your convenience, when you place your first order and become an official member, we will save your credit, debit card, or PayPal information and use it for all future shipments and charges which will automatically be charged to your saved default card on the 27th of each month, unless you notify us. If your payment is unsuccessful on the 27th of the month, we will continue to attempt to process payment for your monthly box at our discretion. We accept the following payment methods at this time: American Express, VISA, MasterCard, and PayPal. For your convenience and continuous membership benefits as a client, if your payment method reaches its expiration date and you do not edit your payment information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to update your payment method information or cancel your account should you wish to discontinue your membership with us.

Shipping, return and exchange of any merchandise ordered through the Site or in connection with your membership are subject to the Julep Maven Shipping, Return and Exchange Policies.

Replacement of products for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation your membership.

The risk of loss and title for items purchased by you pass to you upon Julep Maven's delivery of the items to the carrier pursuant to the Julep Maven Shipping Policy.

Julep has a presence in Washington, New Jersey, New York, Ohio, and Illinois, therefore all orders shipped to these states will be charged sales tax.

This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.

We will do everything to make your membership as satisfying as possible. However, you are free to cancel your membership any time by calling customer service at 1-877-651-3292. You must cancel your membership by 11:59pm on the 24th of the month to avoid being charged on the 27th for the next month’s shipment. If you have any questions please email: maven@julep.comor call: 1-877-651-3292
We may terminate your membership, without notice, for conduct we believe violates this Agreement or our policies, is harmful to other Members or our business interests, or for an inactive account.

By continuing your membership, you accept and agree to the terms of this Membership Agreement and any changes made by us to it once we notify you of these changes. If you do not wish to be bound by this Agreement, please see above for how to cancel your membership. Your edits or changes to either the online or offline versions of this Agreement or a membership offer will not be effective, regardless of form.



You agree to defend, indemnify and hold harmless Julep (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown, including reasonable legal fees, arising out of (a) your use of and access to the Sites and the Interactive Services; (b) your violation of any term of these Terms of Use; (c) a breach of your representations and warranties set forth above regarding Content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any Content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these Terms of Use and your use of the Sites and the Interactive Services.

Applicable Law
The Sites and Interactive Services are created and controlled by Julep in the State of Washington, U.S.A. As such, the laws of the State of Washington will govern these Terms of Use, without giving effect to any principles of conflicts of laws. Julep reserves the right to make changes to its Web site and these Terms of Use at any time.

Our Address
Julep Beauty, Inc
P.O. Box 19523
Seattle, WA 98109

Digital Millennium Copyright Act (DMCA)
If you believe your work or content has been copied and posted to the Sites in a way that constitutes copyright infringement, please provide Julep's designated copyright agent the following written information in accordance with the Digital Millennium Copyright Act (the "DMCA"):

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;>
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the Sites;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • Your name, address, telephone number and email address (if available); and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf. 

Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Any claim or dispute between you and Julep that arises in whole or in part from the Sites or the Interactive Services shall be decided exclusively by a court of competent jurisdiction located in King County, Washington. If any provision of these Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and Julep's failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision. It is the express wish of the parties that these Terms of Use and all related documents be drawn up in English. TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOU AND JULEP  AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITES AND THE INTERACTIVE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.