Shipping & Returns
Online Shipping & Returns Policy
LOVE YOUR PRODUCTS OR RETURN IT FOR FREE.
We proudly stand behind our products, and strive to provide an easy, stress-free customer experience. If you are unhappy with any item(s) you have received, we will gladly exchange or refund items and sales tax – minus the shipping charges – made within 30 days of purchase. No Questions Asked!
To process a Return, Exchange, Replacement or Request a Refund please click here to use our AUTOMATED PORTAL
- Using your order number and U.S. shipping zip code, you will be able to start your return or exchange process.
- Completing the process will provide you with a pre-paid return label.
- If you need to make an exchange, you will have the option to reselect products and schedule through our automated system.
- If you have any questions about the return process or would prefer to speak with a Customer Experience agent, please send us an email or click to chat live 24/7.
When will I get my refund?
If you ordered using a credit card, we will credit your account with the eligible amount within 14 business days from the date of a processed return. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. Unfortunately, we cannot refund your original shipping charges.
Can I return a gift card?
We do not accept returns for gift cards. Questions? Please Contact Us.
All orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).
Once your order is packed and processed, you will receive a tracking number to your email. It takes approximately 3-5 business days for the product to leave our warehouse.
STANDARD SHIPPING ($5.99 DHL) merchandise under $40. (Free $40 or more).
- Most orders are delivered within 3-6 business days (Monday through Friday, excluding major holidays) from the order's ship date.
- ALL DHL shipments are processed by DHL and shipped to the Customers nearest USPS- to deliver to your home.
2 DAY EXPEDITED SHIPPING ($15.00 UPS)
- Most orders are delivered within 2 business days (Monday through Friday, excluding major holidays) from the order's ship date.
- Expedited shipping is not currently available for PO Box and APO shipping addressess
Contact Us and complete the form & our Customer Experience Team will respond quickly, or Chat with a Pro
Some Common Questions & Answers
Q: Can I change or cancel my Julep.com order once it’s placed?
A: Once your order has been placed it cannot be cancelled or edited. Please Contact Us and one of our Customer Experience Experts will address for you.
Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. After that time period if you need assistance, please complete the service request form or Chat with a Pro.
Q: Need an update on my order status?
A: Packing and processing time is 3-5 business days following the date of your order. If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. If you have not received an update to your email with an estimated date for delivery, please service request form or Chat with a Pro.
DOMESTIC SHIPPING RATES
|3-Day Express||$3.99 on Orders $40+|
INTERNATIONAL SHIPPING RATES
*Please Note: Rates below are inclusive of duties and taxes shown in US dollars.
|Country||Up to $49.99||$50 and up|
*Please note that for international deliveries, duties and taxes may apply in certain countries. These additional charges are imposed by the customs authorities of the respective country and are beyond our control.
Questions? Contact Us and complete the form & our Customer Experience Team will respond quickly, or Chat with a Pro.