EXCITING UPDATES HAPPENING ALL MONTH LONG - STAY TUNED FOR DETAILS | Free Standard Shipping on orders $50+

FAQs

FAQs


Maven Loyalty Program

To learn more about our Maven Loyalty Program FAQs.

Shipping

How do I quality for Free Shipping?

We offer free shipping for all USA orders over $50! The order must total $50 after any discounts are applied and before taxes are added.

When will my order ship and where does Julep ship from?

We process and ship out orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).

Once shipped, you’ll receive an email from Julep.com with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.

Julep orders ships from the New York.

What shipping methods does Julep offer?

Our standard shipping method is FedEx SmartPost, which usually arrives within 5-8 business days.

Cancellations, Returns, Incorrect Shipments

Can I cancel or change my order?

Julep cannot cancel or alter an order once it has been placed. This includes adding or removing any items in the order or changing the shipping method.

Can I return my purchase?

Your 100% satisfaction is important to us. Julep allows 30 day returns for all products. Please email Maven@Julep.com with your refund request. Please note that the original shipping costs cannot be refunded.

My order arrived with something – missing / incorrect / damaged.

If your Julep package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at Julep.com. Please include photos of your packing slip and any damage for our records.

Is the product I received expired?

Each product has it's own PAO, or period-after-opening date in which the product should be used. The time is indicated in months and can be found inside or alongside a symbol of an open cream jar printed on the packaging. Please reference your specific product's PAO to ensure you get the most use out of your products.

Promotional Codes, Gift Cards, Payment Methods

Does Julep offer any promotional or discount codes?

Julep offers all first-time buyers 25% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from Julep.com to click. Make sure to check your spam/junk folders! Sign up to our mailing list located at the bottom of our website, to receive exclusive promotions and discounts!

Does Julep offer "Price" adjustments?

Julep does not offer price adjustments on any products or orders.

What payment methods does Julep.com accept?

Julep accepts all major credit cards, including Visa, American Express, Mastercard and Discover. We also accept PayPal.

How do I apply promotional codes or e-gift cards to my order?

First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code into the grey box marked ‘Gift Card or Discount Code’, and click ‘apply’.

One discount code may be used per order.

Navigating Julep.com

How can I search for a product?

You can find products by keyword using the search icon at the top right corner of each page.

You can also browse by product type and using the links in the header at the top of each page.

Where can I find ingredients lists and instructions to use each product?

Under each product description are multiple tabs to explain key ingredients, usage, FAQ, and more. Click each tab to learn more!

Product availability and out of stock items.

All products able to be added to your shopping cart are in-stock and ready to ship unless it is out of stock.

You can sign up to be notified when an out of stock item is replenished by clicking ‘Email When Available’ in the description.

Cruelty-Free & Vegan Status

Is Julep cruelty-free?

Julep is 100% cruelty-free and we do not test our formulas on animals.

Is Julep vegan?

Julep is vegan-friendly and does not use animal-derived ingredients

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