We're so sorry to hear about your disappointing experience with our Green-Eyed & Glowing: Eyeshadow 101 Crème-to-Powder Eyeshadow Stick Trio, Geralyn K. The texture issues you've described with the application and the colors not meeting your expectations is certainly not the experience we want any of our customers to have, and we completely understand your frustration. Our eyeshadow sticks should glide on smoothly and effortlessly, just like in our demonstration video, and we recognize that in this case, we have failed to meet your expectations. The dry, stale texture you've experienced falls well short of our quality standards, and we sincerely apologize. Your feedback about the product's performance and shade selection is incredibly valuable to us, and we will be sharing these concerns with our quality control team as we continuously work to improve our products. We truly value your honest feedback and appreciate you bringing this to our attention.

Thank you so much for sharing your creative application technique, Sherry! We love hearing how you've made our Evergreen shade work perfectly for your daytime looks. It's wonderful to know that you were able to customize the intensity to achieve exactly what you wanted - that's one of the things we love most about our crème-to-powder formula! Your tip about using a q-tip to soften the color is brilliant and shows just how versatile these shadow sticks can be. We're delighted that you're enjoying experimenting with different ways to wear the shades. 💖