We're so sorry to hear about your disappointing experience with our Torpedo Eye + Lip Pencil Sharpener, Jennie K. The difficulty you've encountered while trying to sharpen your eye pencil is certainly not the experience we want any of our customers to have, and we completely understand your frustration. Our sharpener should work smoothly and effectively with all standard-sized eye and lip pencils, and we recognize that in this case, we have failed to meet your expectations. This falls well short of our quality standards, and we sincerely apologize. Your feedback about the product's performance is incredibly valuable to us, and we will be sharing these concerns with our quality control team as we continuously work to improve our products. We truly value your honest feedback and appreciate you bringing this to our attention.