Return for Refund

Whether you're using one of our products. Nothing means more to us than making sure you're happy with the products you’ve received. If you ever have a less-than-happy experience, please let us know. Contact a Beauty Advisor at email: maven@julep.com and we'll do everything we can to help.

We accept returns on orders within 30 days of the order date, when the products are unused, unopened, and in their original packaging. Refunds are issued once the return order has been received and inspected. You will be refunded the amount of your original order within 7-10 business days of inspection. (Please note that Julep does not provide prepaid return shipping labels and is not responsible for returned shipping costs.)

Click here for a return form.

After 30 days, orders are no longer eligible for return or refund. We do not refund original shipping fees on any order.

We do not offer exchanges. Please return for store credit and place a new order for the replacement item.

Whether you're using one of our products. Nothing means more to us than making sure you're happy with the products you’ve received. If you ever have a less-than-happy experience, please let us know. Contact a Beauty Advisor at email: maven@julep.com and we'll do everything we can to help.

We accept returns on orders within 30 days of the order date, when the products are unused, unopened, and in their original packaging. Refunds are issued once the return order has been received and inspected. You will be refunded the amount of your original order within 7-10 business days of inspection. (Please note that Julep does not provide prepaid return shipping labels and is not responsible for returned shipping costs.)