Whether you're using one of our products. Nothing means more to us than making sure you're happy with the products you’ve received. If you ever have a less-than-happy experience, please let us know. Contact a Beauty Advisor at email: info@julep.com and we'll do everything we can to help.
Return for Refund
Return Policy
Our Philosophy
Returns & Refund Policy
IMPORTANT - PLEASE CONTACT US PRIOR TO SENDING BACK ANY RETURN/EXCHANGE ITEM
Love it or return it for free! Beauty shouldn’t be complicated. If you’re not satisfied with your Julep purchase, we will gladly exchange or refund items within 30 days of purchase – No questions asked. Refunds are issued once the return order has been received and inspected. You will be refunded the amount of your original order within 7-10 business days of inspection. (Please note that Julep does not provide prepaid return shipping labels and is not responsible for returned shipping costs.)
For a return form click here
Policy Exclusions
After 30 days, orders are no longer eligible for return or refund.
