Club Julep Rewards

We sincerely apologize for the confusion around your Club Julep Rewards membership and the charges you've been experiencing. We completely understand your frustration, especially when you didn't intentionally sign up for the membership and feel that our previous customer service didn't provide the help you needed.

Unexpected charges are never something we want our customers to deal with, and we take situations like this very seriously. We want to make sure we get this resolved for you properly and look into how this membership was activated on your account.

Our team would be happy to review your account details, help you cancel the membership, and discuss refund options for the charges. Please reach out to us at info@julep.com or through our website chat, and we'll prioritize getting this sorted out for you right away. We're committed to making this right.

We’re so happy you love it! Glad it works smoothly for you, and thank you for sharing your thoughts. 💕

We’re thrilled to hear that you’re loving Julep Beauty! Thank you so much for being part of our community and for sharing your kind words with us. ✨

Hi Sherry,

We sincerely apologize for the confusion with your Club Julep Rewards membership. We completely understand that you don't want this service, and we're here to help you resolve this situation right away.

We take these concerns very seriously and want to make sure you're not charged for something you didn't intend to purchase. Our team is ready to assist you with canceling your membership and addressing any billing concerns you may have.

Please reach out to us via Chat on our Contact Us page or email us at info@julep.com - we're available 24/7 and will make sure to get this sorted out for you as quickly as possible.

Thank you for taking the time to share your feedback about Club Julep Rewards, Aliina. We're so glad to hear you love our products - that means the world to us! However, we're truly sorry to hear about the confusion with your Club Julep enrollment and that you're still being charged despite requesting removal from the program. We completely understand how frustrating this must be, especially when you feel the program isn't the right fit for your shopping frequency, and we sincerely apologize that your previous email request wasn't processed properly. This definitely isn't the experience we want for you, and we know how important it is to have control over your membership and billing. Your feedback about the program not being beneficial for less frequent shoppers is incredibly valuable, and we'll be sure to share it with our team as we continue to improve our membership offerings. Please don't hesitate to reach out to us at info@julep.com or via live chat on our website so we can immediately address your membership status and resolve the billing issue for you.