Stay Sharp: When Pencil Met Gel + Torpedo Sharpener (2pc)

Thank you so much for this wonderful review, Simone! We're thrilled to hear that our When Pencil Met Gel eyeliner has become your new favorite. It means the world to us that you find the color beautiful and love how easy it is to apply - we put a lot of care into creating a smooth, effortless application that gives you that perfect look every time. We're so glad it's working beautifully for you and appreciate you taking the time to share your experience!

Thank you so much for this wonderful review, Tanya! We're absolutely thrilled to hear that you love both the When Pencil Met Gel eyeliner and the Torpedo sharpener. It makes us so happy to know that this perfect pairing is working beautifully for you. We designed them to complement each other seamlessly, so it means the world to us that you're having such a great experience with both products. We appreciate you taking the time to share your enthusiasm!

We're sorry to hear about your disappointing experience with the Torpedo Sharpener, Marilyn. We understand how frustrating it must be when the sharpener doesn't create the sharp point you need and when shavings get stuck by the blade - that's definitely not the performance we want you to experience with this tool. It sounds like your trusty Clinique sharpener has set a high standard over the years, and we appreciate you giving our product a try even though it didn't meet your expectations.

We recognize that sharpener performance can vary based on the specific gel formula and individual preferences, but getting stuck shavings and poor point quality isn't the experience this tool is designed to deliver. While we're disappointed that this particular product didn't work for you, we're grateful that you'll continue shopping with our sister company Laura Geller, and we hope you might consider giving us another chance in the future with different products that could better meet your needs.

Thank you for sharing your feedback about the Torpedo Sharpener, Elizabeth. We're sorry to hear that it's not giving you the sharp point you're looking for with your gel pencil. We understand how disappointing it can be when the sharpener doesn't recreate that perfect tip you had when you first opened the product.

Since our gel formula is softer than traditional pencils, the sharpening technique can sometimes make a difference in getting that precise point. We'd really like to help troubleshoot what might be happening and find a solution that gets your pencil working the way you want it to.

Please reach out to us at info@julep.com or through our website chat so we can work together to resolve this. We want to make sure you're completely happy with your Stay Sharp set.