Stay Sharp: When Pencil Met Gel + Torpedo Sharpener (2pc)

We're sorry to hear about your disappointing experience with the Torpedo Sharpener, Marilyn. We understand how frustrating it must be when the sharpener doesn't create the sharp point you need and when shavings get stuck by the blade - that's definitely not the performance we want you to experience with this tool. It sounds like your trusty Clinique sharpener has set a high standard over the years, and we appreciate you giving our product a try even though it didn't meet your expectations.

We recognize that sharpener performance can vary based on the specific gel formula and individual preferences, but getting stuck shavings and poor point quality isn't the experience this tool is designed to deliver. While we're disappointed that this particular product didn't work for you, we're grateful that you'll continue shopping with our sister company Laura Geller, and we hope you might consider giving us another chance in the future with different products that could better meet your needs.

Thank you for sharing your feedback about the Torpedo Sharpener, Elizabeth. We're sorry to hear that it's not giving you the sharp point you're looking for with your gel pencil. We understand how disappointing it can be when the sharpener doesn't recreate that perfect tip you had when you first opened the product.

Since our gel formula is softer than traditional pencils, the sharpening technique can sometimes make a difference in getting that precise point. We'd really like to help troubleshoot what might be happening and find a solution that gets your pencil working the way you want it to.

Please reach out to us at info@julep.com or through our website chat so we can work together to resolve this. We want to make sure you're completely happy with your Stay Sharp set.

Thank you so much for your honest feedback about our Stay Sharp: When Pencil Met Gel + Torpedo Sharpener set, Jeanie! We're thrilled to hear you love the eyeliner shade it’s one of our favorites too. We're sorry to hear the sharpener didn’t perform as expected. That’s not the experience we aim to deliver, especially when the duo is designed for both convenience and value. Your feedback is incredibly helpful, and we’ve shared it with our product development and quality teams to ensure we’re always improving. We want every part of your beauty routine to feel seamless and enjoyable, and we appreciate you taking the time to help us get there. Please don't hesitate to reach out to us at info@julep.com or via live chat on our website so we can help make this right for you.

Thank you so much, Jennifer! We're absolutely thrilled to hear that you're loving the Stay Sharp eyeliner and finding it such great value. It's wonderful that you're experiencing the smooth application and all-day staying power - that's exactly what we designed it for! We're also delighted that you're enjoying the variety of colors available and that the torpedo sharpener is working perfectly for you. Your enthusiasm means the world to us. If you ever have questions or need assistance, feel free to reach out at info@julep.com or via live chat. We're always happy to help!